1.Introduction
These terms and conditions do not affect your statutory rights as a consumer. The consumers’ statutory rights are not excluded or limited in any way in accordance with the Sale of Goods Act 1979 (as amended).
By viewing and / or purchasing from this website (link) or purchasing via our telephone ordering system you are deemed to have accepted the following terms and conditions as set out below and in the separate privacy policy. If you do not agree to be legally bound to the terms below or if you have any questions regarding our terms of use, please contact our team who will be pleased to assist with your query.
These terms and conditions may be changed at any time and will be posted online. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website i.e. certain product warranties.
2.Ordering from us
You are deemed to have placed an order with us by ordering via telephone ordering system. Once completed, we will send you an order acknowledgement detailing the products you have ordered and the pricing to the e-mail address provided during the ordering process.
We may refuse to accept an order:
Where goods are not available
Where we cannot obtain authorization for your payment
If there has been a pricing or description error
If you do not meet any eligibility criteria set out in our terms and conditions
3.Pricing
All prices quoted by the Company are only valid at the time of contract and are exclusive of any other matters unless otherwise agreed and may be changed at any time.
The Company reserves the right to revise the quoted price in the event of unforeseen and extraordinary expenses for the Company appertaining the goods.
All prices stated include VAT at the applicable rate.
Pro-Forma Invoices are valid for 30 days from the date stated on the invoice. If cost prices change, that invoice may become void.
4.Delivery
Delivery is deemed to have been successful once the products have arrived at the front of the address provided for delivery. Notes to take round cannot always be honored and if not undertaken, is not classed a failed delivery.
Signatures may be required as proof of delivery however machinery and furniture orders will always require a signature due to the high value of the goods.
If a signature is required you should check the number of cartons and inspect the state of their contents and goods before signing. Should there be any shortages or damages The Internet (Company name) Ltd must be notified by e-mail (mail) – within 1 working day of delivery.
Other products may be left at the recipients address without a signature except where the customer has specified that it must not be left in their absence.
Once delivered the responsibility for the product is deemed to be the cardholder’s and any loss or damage to the product is then at your own risk. This is particularly notable when deliveries are made to public/work places such as hospitals, hotels etc. where the signature of any authorized body is deemed to be proof of delivery.
The company will not accept any liability for late delivery of the goods and delivery time will not be of the essence of the contract.
The Company will not accept liability for non-delivery, where this is caused by circumstances beyond its control.
In the case of a delivery being refused or aborted at the delivery address, we reserve the right to charge for a second delivery as our delivery obligation only stands for the first delivery attempt.
In all case, we strive to deliver goods within 30 days from date of order. If it is apparent at time of order the delivery period will take longer than 30 days, we will advise the customer before accepting and completing the order processing.
5.Cancelation, Return Policy
We aim to offer a no hassle returns policy however our cancellation and return policy varies slightly between our many varied product ranges as set out below:
General Cancellation and Returns Information:
These general terms and conditions apply to all purchases from (Company name) Ltd website unless specifically expressed in the product specific return as laid out below
If you wish to cancel your order please e-mail your details and order reference to (mail) or call (number). Any order cancellation must be confirmed by email prior to dispatch and once dispatched the returns policy is as set out below in for the various product categories.
In addition, all returned / exchanged products (including the boxes) must be in their ORIGINAL CONDITION and they must be in their ORIGINAL PACKAGING. N.B. – DO NOT TAPE UP OR WRITE ON BOXES. Any damage to goods / boxes or sign of use may result in a reduced refund to the customer, or the goods may be returned back to you – this may incur further costs to yourself.
6.Warranties
Due to the vast range of products (Company name) Ltd supplies there are varying warranties applied to different product ranges as set out below, and in all cases, we reserve the right to request photos accurately detailing the problem if deemed appropriate by (Company name) Ltd:.
The “(Company name )Ltd” supplies a wide range of high-quality products, many of which are of established brands. Each individual manufacturer provides their own warranty for the individual products and details of these can be found either within the product descriptions, from the manufacturer directly or with the delivered products. During the warranty period of a product: – Should your product develop any problems, you are entitled to have the said products inspected by the manufacturer’s agent. Before we can rectify problems, we reserve the right to request a photo of the problem to verify the problem in hand – this helps to ensure correct parts are shipped. In order to inspect the product under warranty you may be required to take the said product to your nearest manufacturer’s agent.
Works undertaken during this warranty / guarantee period are not necessarily free of charge and will be subject to the following limitations:
If the problem is deemed by the manufacturer’s agent to be due to wear and tear or misuse (including commercial use of a domestic product) rather than a manufacturing fault, then charges may be made for rectification. Should there be any claim against this from the customer in this regard then their issue should be taken up with the manufacturer directly and not (Company name ) Ltd.
Many products come with a warranty registration card upon delivery. This must be completed and registered with the manufacturer for any warranty to be valid.
Should the manufacturer’s agent conclude that the repair is the customer’s responsibility, the customer will in no way hold (Company name) Ltd responsible. Where a customer has a guarantee / warranty issue we will endeavor to assist wherever practically possible.
7.Service Access
While we endeavor to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
- Disclaimer
While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. The material on this Website is provided as is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.